Privacy Policy

1. INFORMATION WE COLLECT

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Create an account (email address, name if provided)
• Sign in through third-party services (Google OAuth, Apple Sign-In)
• Connect Web3 wallets for authentication
• Contact us for support
• Subscribe to our services

1.2 Content Data

When you use our services, we process:

• Audio and video files you upload for transcription and summarization
• Generated transcripts, summaries, and analysis results
• File metadata (size, format, duration, upload time)
• Processing preferences and settings

1.3 Usage Data

We automatically collect certain information when you use our Service:

• Device information (browser type, operating system, device identifiers)
• Usage patterns (features accessed, time spent, frequency of use)
• Network information (IP address, general location data)
• Performance data (processing times, error logs)
• Analytics data (user interactions, feature usage statistics)

1.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your login status and preferences
• Analyze website usage and performance
• Provide personalized experiences
• Enable core functionality of our services

2. HOW WE USE YOUR INFORMATION

2.1 Service Operations

• Processing and transcribing your uploaded audio and video content
• Generating AI-powered summaries, analyses, and insights
• Storing and managing your processed content and results
• Providing customer support and technical assistance
• Managing user accounts and authentication

2.2 Service Improvement

• Analyzing usage patterns to enhance functionality and user experience
• Developing new features and capabilities
• Improving AI model accuracy through aggregated data analysis
• Conducting research and development activities
• Optimizing performance and reliability

2.3 Business Operations

• Processing payments and managing subscriptions
• Tracking usage limits and quotas
• Sending service-related communications
• Complying with legal obligations
• Protecting against fraud and abuse

3. INFORMATION SHARING AND DISCLOSURE

We may share your information only in the following limited circumstances:

3.1 Service Providers

• Trusted third-party vendors who assist in providing our services (cloud storage, payment processing, analytics)
• AI and machine learning service providers for content processing
• Customer support and communication platforms

3.2 Legal Requirements

• When required by applicable law, regulation, or court order
• To protect our rights, property, or safety, or that of our users
• To investigate and prevent fraud, security breaches, or illegal activities
• In connection with legal proceedings or disputes

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction, subject to appropriate notice and user consent requirements.

3.4 Aggregated Data

We may share aggregated, anonymized data that cannot identify individual users for research, analytics, and business intelligence purposes.

4. DATA SECURITY AND PROTECTION

We implement comprehensive security measures to protect your information:

4.1 Technical Safeguards

• End-to-end encryption for data in transit using TLS/SSL protocols
• Encryption of sensitive data at rest using industry-standard algorithms
• Regular security assessments and vulnerability testing
• Secure data centers with physical and environmental protections
• Network security measures including firewalls and intrusion detection

4.2 Access Controls

• Multi-factor authentication for user accounts
• Role-based access controls for internal systems
• Regular access reviews and permission audits
• Secure authentication protocols for third-party integrations

4.3 Security Monitoring

• 24/7 security monitoring and incident response
• Automated threat detection and prevention systems
• Regular security training for our employees
• Incident response procedures for security breaches

Important Note: While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

5. DATA RETENTION AND DELETION

5.1 Retention Periods

• Account Information: Retained while your account is active and for up to 12 months after account deletion
• Uploaded Content: Processed files are typically cached for 30 days, then automatically deleted unless saved to your account
• Generated Content: Transcripts and summaries are retained according to your account settings
• Usage Data: Aggregated usage statistics may be retained indefinitely for service improvement
• Legal Compliance: Some data may be retained longer to comply with legal obligations

5.2 Data Deletion

You may request deletion of your personal information at any time. Upon request, we will:

• Delete your account and associated personal information
• Remove your uploaded content and generated results
• Anonymize usage data that cannot be deleted for technical reasons
• Notify relevant third-party processors of the deletion request

6. YOUR RIGHTS AND CONTROLS

6.1 Access and Control Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we have about you
• Correction: Update or correct inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to certain limitations)
• Portability: Request your data in a machine-readable format for transfer to another service
• Restriction: Request limitation of processing of your personal information
• Objection: Object to processing of your personal information for certain purposes

6.2 Account Controls

Through your account settings, you can:

• Update your personal information and preferences
• Manage your uploaded content and generated results
• Control privacy and sharing settings
• Download your data and content
• Delete your account and associated data

6.3 Communication Preferences

You can control the communications you receive from us:

• Opt out of marketing communications
• Manage notification preferences
• Update contact information

7. COOKIES AND TRACKING TECHNOLOGIES

7.1 Types of Cookies We Use

• Essential Cookies: Required for basic website functionality and security
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how you use our services
• Performance Cookies: Monitor and improve service performance

7.2 Cookie Management

You can control cookies through your browser settings:

• Block all cookies (may affect functionality)
• Delete existing cookies
• Set preferences for future cookies
• Receive notifications when cookies are set

Note that disabling certain cookies may limit your ability to use some features of our service.

8. GDPR COMPLIANCE (EU USERS)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR):

8.1 Legal Basis for Processing

We process your personal information based on:

• Consent: When you provide explicit consent for specific processing activities
• Contract Performance: To provide the services you've requested
• Legitimate Interests: For service improvement, security, and business operations
• Legal Compliance: To fulfill our legal obligations

8.2 GDPR Rights

Under GDPR, you have the right to:

• Be informed about data collection and use
• Access your personal data
• Rectify inaccurate data
• Erase your personal data ("right to be forgotten")
• Restrict processing of your data
• Data portability
• Object to processing
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

9. INTERNATIONAL DATA TRANSFERS

Your information may be processed and stored in various jurisdictions where we or our service providers operate. When we transfer personal information outside the European Economic Area (EEA), we ensure appropriate safeguards are in place:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses (SCCs)
• Binding Corporate Rules (BCRs)
• Certification schemes and codes of conduct

10. CHILDREN'S PRIVACY

Audiosum is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

For users between 13 and 18, we recommend parental guidance and involvement in the use of our services.

11. THIRD-PARTY SERVICES AND LINKS

Our service may contain links to third-party websites, services, or applications, including:

• Google OAuth for authentication
• Apple Sign-In services
• Payment processors (Stripe)
• Social media platforms
• Partner services and integrations

We are not responsible for the privacy practices of these third-party services. We encourage you to review their privacy policies before providing them with your information.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

• Changes in our data practices
• New features or services
• Legal or regulatory requirements
• Industry best practices

When we make material changes, we will notify you by:

• Posting a notice on our website
• Sending an email to registered users
• Updating the "Last Updated" date on this policy
• Providing in-app notifications for significant changes

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

13. LIMITATION OF LIABILITY